ULTIMATE KAYAKS PRIVACY POLICY:

This policy was last updated on 10/02/2014

1. Data Protection Act 1998
We comply with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.

2. Our Services
We only hold the data necessary to offer services provided on our website.

3. Data Protection Register
Data is only used for the purposes described in our entry on the Data Protection Register.

4. Required Period
We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.

5. Email Updates
We occasionally email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

6. Our Promise
We never sell, rent or exchange mailing lists.

7. Spam
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

8. Product Updates
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

9. Email Content
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with "unsubscribe" as the email subject heading.

10. Cookies
Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay. Please see our separate Cookies Policy.

11. Contact Us
If you have any questions relating to our Privacy Policy please email us at admin@ultimatekayaks.co.uk.



TERMS AND CONDITIONS FOR USE AND SALES:

Last updated 10/02/2014

1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Product Pricing and Title
2.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
2.2 We reserve the right to alter all product pricing without notice.
2.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

3. Your Order
3.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
3.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
3.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
3.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
3.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

4. Shipping and Customs Duty
4.1 All orders received by us are shipped subject to availability.
4.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
4.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
4.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

5. Cancellation Rights, Returns and Refunds
5.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within [specify number of working days - by law this must be a minimum of 7, however some websites offer a 30 day returns policy] working days from the day after you receive your goods.
5.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
5.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
5.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
5.5 No right of cancellation exists for personalised/ made to measure goods unless defective.
5.6 Please observe the following procedure for all returns to us:
5.6.1 Please include a note stating your order number, contact details and the reason for the return.
5.6.2 If you are returning your product because it is defective, please state the defect or defects.
5.6.3 Repackage the product including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
5.7 You are responsible for paying any postage or shipping costs incurred when returning the product.
5.8 We recommend that all returns be sent by registered post, so that you have a record of the return.
5.9 We will not issue refunds for any items lost or stolen in transit to us.
5.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
5.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
5.11 Unused products may be returned promptly by customers to the address listed below:

Ultimate Kayaks Ltd
47 Chobham road,
Ottershaw, Surrey,
KT16 0QE

5.12 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
5.13 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

6. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.

7. Reasonably Foreseeable Losses
8.1 Ultimate Kayaks Ltd will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
8.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
8.3 Ultimate Kayaks Ltd does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.

8. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

9. Waiver
Failure by Ultimate Kayaks Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

10. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and Ultimate Kayaks Ltd. We reserve the right to change these Terms & Conditions at any time, without giving notice to you. Your statutory rights are unaffected.

11. Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our contact details are as follows:
Ultimate Kayaks Ltd
47 Chobham road,
Ottershaw, Surrey,
KT16 0QE

Email: admin@ultimatekayaks.co.uk

Company registration number: 06848116


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